Refund Policy
Last Updated: September 24, 2026
At WOWGEN, we aim to provide a reliable AI-powered video ad generation service. Please review this Refund Policy before purchasing credits, subscriptions, or other paid services.
1. Digital Services
WOWGEN provides digital services, including AI-powered video generation, credits, subscriptions, and related online features. Because these services may be delivered or consumed digitally, purchases may generally be non-refundable once the service, credits, or digital functionality has been used.
2. Unused Credits or Services
If you have purchased credits or a paid service and have not used them, you may contact us to request a refund. Refund requests are reviewed on a case-by-case basis and may be subject to applicable payment processing fees, promotional terms, or other conditions associated with the purchase.
3. Duplicate Charges
If you believe you have been charged more than once for the same transaction, please contact us. After verifying the transaction, we will review the duplicate charge and, where appropriate, process a refund for the duplicate payment.
4. Technical Problems
If you experience a significant technical problem that prevents you from using a paid service, please contact our support team with details of the issue.
We may investigate the issue and, where appropriate, provide a correction, replacement service, additional credits, or refund depending on the circumstances.
5. Subscription Cancellation
If WOWGEN offers subscription plans, you may cancel your subscription according to the cancellation options available through your account or payment provider.
Cancellation generally prevents future recurring charges but does not automatically result in a refund for a billing period that has already started, unless otherwise required by applicable law or stated at the time of purchase.
6. Refund Request Process
To request a refund, contact us at support@wowgen.app. Please include:
- Your registered email address.
- Transaction or order details, if available.
- The date of purchase.
- The reason for your refund request.
- Any relevant information about a technical or billing issue.
We may request additional information to verify the transaction and understand the issue.
7. Processing Refunds
Approved refunds will generally be processed through the original payment method or payment provider used for the transaction. The time required for the refund to appear in your account may depend on the payment provider or financial institution.
8. Promotional Purchases
Special offers, promotional credits, discounted plans, free credits, or other promotional services may be subject to additional conditions and may not be refundable unless expressly stated otherwise.
9. Fraudulent or Unauthorized Transactions
If you believe an unauthorized transaction has been made through your account, contact us as soon as possible at support@wowgen.app. We may investigate the transaction and request information necessary to verify the claim.
10. Changes to This Refund Policy
WOWGEN may update this Refund Policy from time to time. Any changes will be posted on this page with an updated date.
11. Contact Us
For refund and billing-related questions, please contact:
Email: support@wowgen.app